Swoosh Sports Club Privacy Policy

Account, Profile, Activity, and Use Information

We collect basic account information such as your name, email address, date of birth, gender, weight, username and password that helps secure and provide you with access to our Services. We also use dates of birth to enhance safety and privacy for our younger users, to place you on age-group leaderboards, and to provide more accurate performance analysis.

Profile, activity and use information is collected about you when you choose to upload a picture, video, post, or activity (including date, time and geo-location information as well as your speed and pace and perceived exertion), join a challenge, add your equipment usage, view others' activities, or otherwise use the Services.

We use your contact information so we can contact you when needed. For example, to respond to your support requests.

Location Information

We collect and process location information when you sign up for and use the Services. We do not track your device location while you are not using the Services. But in order to use our core features (e.g., GPS activity tracking, routes, segment leaderboards, etc.), it is necessary for you to permit us to track your device location while you use the Services. If you would like to stop the device location tracking, you may do so at any time by adjusting your device settings.

Content You Share

We gather information from the photos, videos, posts, comments, kudos, ratings, reviews, and other content you share on the Services, including when you participate in partner events or create segments or routes.

Contacts Information

You can choose to add your contacts' information by connecting your contacts from your mobile device or social networking accounts to Swoosh Sports Club. If you choose to share your contacts with Swoosh Sports Club, we will, in accordance with your instructions, access and store your contacts' information in order to identify potential connections and help you connect with them. Learn more about how we collect information about your contacts, how we use that information, and the controls available to you.

Connected Devices and Apps

Swoosh Sports Club collects information from devices and apps you connect to Swoosh Sports Club. For example, you may connect your Garmin watch or Flywheel account to Swoosh Sports Club and information from these devices and apps will be passed along to Swoosh Sports Club.

Health Information

Swoosh Sports Club may collect or infer health information. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators. Before you can upload health information to Swoosh Sports Club, you must give your explicit consent to the processing of that health information by Swoosh Sports Club. You can withdraw your consent to Swoosh Sports Club processing your health information at any time. You can also hide certain statistics, such as your heart rate, from being viewed by others on individual activities.

Third-Party Accounts

Swoosh Sports Club allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Strava, Meta, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts we will collect information that you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account providers and is provided to Swoosh Sports Club under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account.

Technical Information and Log Files

We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information. Learn more about how we use cookies and manage your preferences by visiting our Cookie Policy.

The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track user movement in the aggregate, and gather broad demographic information (e.g., country residence) for aggregate use. IP addresses may be linked to session IDs, athlete IDs and device identifiers.

Other Information

We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.

We may also collect information about you from other Swoosh Sports Club users such as when they give you kudos or comment on your activities.

To provide the Services

We use the information we collect and receive to provide the Services, including providing you with the ability to:

• Record your activities and analyze your performance. For example, to compare your past efforts, analyze your training, and - with your consent - use your heart rate information to provide you with interesting and useful performance analysis. We may also match your GPS activities to specific segments or routes to analyze your efforts against those of other users and to establish leaderboards.
• Interact with other users. For example, to compete on segments, participate in clubs, challenges, or events, follow other users, message other users, and use features that help users interact with one another, such as group activities or flyby.
• Manage your training. For example, to set goals and use your training dashboard.
• Explore new places to go. For example, to discover routes or segments where you can engage in your activity. Similarly, if several users run a specific route, that information may be used to suggest the route to other users.
• Visualize your activities in new ways. For example, by creating personal heatmaps or using your training log.
• Share insights with the Swoosh Sports Club community. For example, by sharing your public reviews and photos of specific routes or segments. We may also analyze your public photos from specific routes or segments to attach characteristics to those routes or segments (e.g., shaded, waterfalls, flowers, etc.)

Subject to your privacy controls, your information, including parts of your profile, username, photos/videos, users you follow and who follow you, clubs you belong to on Swoosh Sports Club, your activities, the devices you use, and kudos and comments you give and receive will be shared on Swoosh Sports Club so that you may be able to participate in the Services, for example to show your place on a leaderboard. Certain information (e.g., your name, and some profile information) is also available to non-users on the web. Your precise location information, such as where you run or ride, may also be shared on Swoosh Sports Club or to non-users, in accordance with your privacy controls.

To provide the messaging Services

We use the information we collect and receive (including your name, avatar, athlete ID, and content you choose to share) in connection with your use of Swoosh Sports Club Messaging on the basis of our legitimate interest in enabling you to find new ways to interact by using the Services. When you use Messaging, we use your information (i) to provide you with the Swoosh Sports Club Messaging service, (ii) to improve Swoosh Sports Club Messaging, for example to increase the functionality of Messaging by analyzing usage data to identify technical and design improvements and by assessing feedback you provide in relation to Messaging, and (iii) to protect you and other users of the Messaging service and the Services, for example by enforcing our Terms of Service, Acceptable Use Policy and Community Standards. We use automated tools to assist us in protecting and safeguarding you and other users and to keep the Messaging service secure, for example to detect misuse and bad actors. To help us provide Swoosh Sports Club Messaging, we share your information with a third party service provider that specializes in messaging services and keeping these safe and secure.

To customize your experience

We use the information we collect and receive to customize your experience. For example, we may suggest segments, routes, challenges, or clubs on Swoosh Sports Club that may interest you, users that you may want to follow, or new features that you may want to try. For example, if we know that you like to hike, we may tell you about new hiking routes or show you sponsored content related to hiking. Or if we see that you bike ride in a certain area, we may suggest joining a club or a race in that area.

To provide you with targeted promotions

We use the information we collect and receive to serve you with relevant promotions, subject to your notification and email preferences. For example, if we see you are an active user who has been on a monthly subscription plan for an extended period of time, we may serve you a promotion to switch to a discounted annual plan. Or if you are an active user who has never subscribed, we may send you an offer for a free subscription trial.

To protect you and the Services

We use the information we collect and receive to protect users, enforce our Terms of Service, Acceptable Use Policy, and Community Standards, and promote safety. For example, we find and remove content that violates our terms, such as hate speech or spam, as well as suspend or terminate accounts that share such content. Swoosh Sports Club reserves the right to review accounts and user actions on the Services to ensure compliance with our Terms. You can learn more about how to report content that violates our terms and standards here.

To assist you with a support request

We use the information we collect and receive to provide support in response to your requests and comments. Depending on your request, this may require us to access your account, for example, to troubleshoot or replicate a reported issue.

To improve our Services

We also use the information we collect and receive to conduct research, and to analyze, develop, troubleshoot, and improve the Services. To do this, Swoosh Sports Club may use third-party analytics providers to gain insights into how our Services are used, using aggregated data, and to help us improve the Services.

To communicate with you

We may also use the information we collect and receive to market and promote the Services, activities and events on Swoosh Sports Club, and other commercial products or services, including using email and push notifications, in accordance with your preferences. We may also contact you for partnership opportunities, when investigating alleged violations of our terms, or to send proactive customer support messages.

To process your subscription

We use the information we collect to process your subscription, including using your location data to determine your country pricing.

Service Providers

We may share your information with third parties who provide services to Swoosh Sports Club such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, to promote Swoosh Sports Club or display information that may be relevant to your interests on the Services or other websites or services.

Publicly Available Information

When you join the Swoosh Sports Club community as an individual of 18 years of age or older, your profile and your activities are set to be viewable by everyone by default. If you do not customize your privacy controls within a short period of time, Swoosh Sports Club will begin hiding the first and last 200 meters of your activity maps by default. Your name and other profile information is viewable by other Swoosh Sports Club users and the public and, subject to your privacy controls, additional information and content you share may also be viewable. For example, your media content and routes may be accessed by other Swoosh Sports Club users and non-users or viewable on publicly accessible Swoosh Sports Club pages or in search engine results.

When you join the Swoosh Sports Club community as an individual under the age of 18, your profile and your activities are set to be viewable by followers only by default. In order for another Swoosh Sports Club user to be able to see your detailed profile information or your activities, the Swoosh Sports Club user must first request to follow you and you must accept that request. For example, a Swoosh Sports Club user will not be able to see your uploaded activities or photos until after you have granted the Swoosh Sports Club user permission to follow you.

We provide a variety of privacy controls to manage the sharing of your information and encourage our users to adjust their controls to align with their desired experience.

Sharing Information and Activities

We share your information with other Swoosh Sports Club users and the public in accordance with your privacy controls. You can change the visibility of the activities you upload to Swoosh Sports Club. Also, you can tell us about important locations, such as your home or work address, by using our " Hide a Specific Address" feature in your privacy controls. We will hide any portion of your activity on your activity map that starts or ends near your hidden addresses. Using Swoosh Sports Club Beacon, you can choose to invite your trusted contact(s) to view your live location while recording activities. You can also share your activities with your contacts via text, email, or on social media applications like Meta, Instagram, and Twitter. If you link your Swoosh Sports Club account to other social networks and share your activities, they will be viewable on such third-party platforms, including your location information. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.

Targeted Advertising

We may use the information we collect and receive about you to provide you with targeted advertising if you accept non-essential cookies using our cookie banner. You may opt-out of targeted advertising by clicking the “Do Not Share My Personal Information” link in the footer below or in our app by clicking on the “Personal Information Sharing” link in your Privacy Controls and following the instructions.

Third Party Business via API or Other Integrations

We enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with Swoosh Sports Club to offer an integrated feature, such as a challenge sponsor, media streaming, or tracking device. You can choose to share your profile data and activity data (including private activities) with these third parties. Information collected by these third parties is subject to their terms and policies and may not provide you with the same privacy controls that are available on Swoosh Sports Club (for example, hiding a specific address or the start and end points on activity maps). Swoosh Sports Club is not responsible for the terms or policies of third parties.

Aggregate Information

Swoosh Sports Club may deidentify and aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples include information about equipment, usage, demographics, routes, performance, and challenge participation and completion. Swoosh Sports Club may use, sell, license, and share this aggregated information with third parties for research, business or other purposes such as to improve walking, running or riding in cities via Swoosh Sports Club Metro or to help our partners understand more about users, including the people who use their products and services. Swoosh Sports Club also uses aggregated data to generate our Global Heatmap and other community-powered features such as Points of Interest and Start Points. Please visit your privacy controls if you would like to opt out of Swoosh Sports Club using your information for these purposes.

Subsidiaries and Acquirors of our Business or Assets

We may share your information with our subsidiaries, such as Recover Athletics and FATMAP, who are required to handle your personal information in accordance with their own Privacy Policies.

If Swoosh Sports Club becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service or fraud or abuse of Swoosh Sports Club or its users (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

Privacy Controls

Swoosh Sports Club offers several features and settings to help you manage your privacy and share your activities. Most privacy controls are located in your privacy controls page, but some are specific to individual activities, athletes, routes, or features. Swoosh Sports Club provides you the option to make your activities visible to everyone, only your followers and you, or just you.

Adjust Notification and Email Preferences

Swoosh Sports Club offers various ways to manage the notifications you receive. You can choose to stop receiving certain email notifications by indicating your preferences here. You may also unsubscribe from these emails by following the instructions contained at the bottom of these messages. We may also send you periodic communications asking if you would like to opt into receiving marketing-related communications.

If you receive marketing communications from one or more of our subsidiaries, you must opt-out individually from each subsidiary you are receiving brand-specific marketing from.

Any administrative or service-related emails (for example, to confirm a purchase, to notify you of pricing changes, to deliver a training plan you requested, or provide an significant update to our policies, etc.) may not offer an option to unsubscribe as they are necessary to provide the Services you requested. You are responsible for providing us with a valid email address and keeping it updated to ensure you get these email notifications.

Updating Account Information

You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact Swoosh Sports Club at hotro.chamtracnghiem@gmail.com

Deleting Information and Accounts

You can delete your account at any time. You can also delete your account on the app by open Drawer, choose Settings, Delete Account

Note that we do not have control over content you have shared directly with others, such as photos or videos on other social media platforms, or that others may have copied. In other words, content or information may remain available after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.